Effective 28.01.2025

This Cancellation, Rescheduling and Refund Policy outlines the terms related to appointment cancellations, rescheduling and refunds for (a) consultations and (b) the Optimal Wellness Plan provided by Fin The Dietitian.

A. Cancellation, Rescheduling and Refund for Consultations

1.    Cancellation Notice for Consultations

• Cancellations 48 hours or more in advance. If you cancel your appointment at least 48 hours before the scheduled time, you are eligible for a refund. Alternatively, you may reschedule your appointment without incurring any penalty. 

• Cancellations less than 48 hours in advance. For cancellations made less than 48 hours before the scheduled appointment, no refund will be issued. Rescheduling may be allowed at the discretion of the clinic and may incur a rescheduling fee.

2.    No-Shows for Consultations

If you fail to attend your appointment without providing prior notice, your payment will not be refunded. Rescheduling in such cases will require full payment of a new consultation fee.

3.    Rescheduling Policy for Consultations

• With 48+ hours’ notice. Clients may reschedule their appointment with at least 48 hours’ notice at no additional cost.

• Within 48 hours. Rescheduling requests made less than 48 hours before the appointment may incur a rescheduling fee. Rescheduling may be allowed at the discretion of the clinic and may incur a rescheduling fee.

B. Cancellation, Rescheduling and Refund for the Optimal Wellness Plan 

1.    Payment Policy for the Optimal Wellness Plan

• Non-refundable deposit. A €300 non-refundable deposit is required to secure your place in the program. 

• Payment structure: The remaining balance will be split into two payments of €300 each, payable on day 30 and day 60 of your plan. 

• Non-cancellation policy: Once the Optimal Wellness Plan has started, no cancellations or refunds are permitted. This ensures participant commitment and continuity throughout the program.

2.    Cancellation and Rescheduling for Included sessions

To provide flexibility while respecting everyone’s time, the following rules apply to sessions included in the program:

• Cancellations 48+ hours in advance. Sessions can be rescheduled without penalty, subject to practitioner availability.

• Cancellations within 48 hours. Rescheduling may be permitted at the practitioner’s discretion and must occur within five working days of the original session. Additional fees may apply.

• No-shows: Missed sessions without prior notice cannot be rescheduled or refunded.

C. Further Information

1.    Extenuating Circumstances

In cases of medical emergencies or other unforeseen circumstances, exceptions to the above policies may be made at the discretion of Fin The Dietitian. Supporting documentation may be required to waive fees or provide alternative arrangements.

2.    Agreement

By booking a Consultation or enrolling in the Optimal Wellness Plan, you acknowledge and agree to this Cancellation, Rescheduling and Refund Policy.

For more details or to address specific questions, please contact me directly at info@finthedietitian.com.